ACT · IN-APP VOICE AGENT
Find the pain point. Deploy a rule. Prove the lift.
VoxGauge drops a voice agent into your app at the exact drop-off — on rules you control — then measures the lift.
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See a pathway
RULE
fast-path
WHEN
keyword: “cancel”, “not working”
THEN
route → Save flow
< 1 day
Time to deploy
42%
Drop-offs recovered
98%
Query resolution rate
20+
Languages, spoken
Typical results across VoxGauge deployments.
The loop
A loop that closes itself.
Analytics finds it. A rule fixes it. The next call proves it.
Pinpoint
Analytics finds the drop-off.
Act
Deploy a rule — a voice agent fires.
Prove
Measure the lift, before → after.
↺ Every call feeds the next round.
Rule-based deployment
Rules where you need control. LLM where you don’t.
Deterministic triggers fast-path the moments you choose. The LLM handles everything else.
EXAMPLE 01
WHEN
idle 20s on the KYC step
IF
drop-off risk > 70%
THEN
voice agent: “Need a hand finishing verification?”
EXAMPLE 02
WHEN
payment fails twice
IF
cart value > ₹5,000
THEN
agent offers to retry or switch method
EXAMPLE 03
WHEN
app language ≠ device language
THEN
agent greets in the device language
Build your first rule
What it does
Everything, in the moment
Six things the agent handles without burdening your team.
Natural Voice Understanding
Understands intent in plain speech; no menus or keywords. Replies like a human guide.
Real-time Friction Detection
Reads rage taps, hesitation, and repeat attempts to step in before a user drops.
Multilingual Voice
Detects and speaks 20+ languages, switching mid-call for true localization.
Rule-Based Deployment
Trigger agents at any step, screen, or behavior with simple WHEN / IF / THEN rules.
Conversation Analytics
Every session logged and analyzed: what users ask, where they struggle, how to fix it.
Enterprise-Grade Security
Encrypted in transit and at rest; role-based access, audit logs, compliance-ready.
Pathway
Design the journey as a graph.
Each node is a step. Each edge is a rule or an LLM decision.
Welcome
→
Knowledge Base
→
Information Retrieval
→
Webhook
→
Web Journey
→
End Call
⚡ trigger = deterministic
💬 condition = LLM
Embed
One snippet. Voice, chat, or headless.
Drop the widget in. Runs on LiveKit; emits state and transcript events your app can hook.
Voice + Chat
Default. Users toggle voice or chat.
Voice-only
Mic-only. Chat hidden.
Headless / in-app
No UI. Your app drives connect + events.
Every call surfaces the next pain point.
Pain-point extraction, CX Score, and sentiment feed the next Pinpoint — closing the loop.
1
Root-cause pain points, ranked
2
CX Score, 0–5
3
Sentiment trajectory: open → mid → close
4
Repeat callers tracked
5
QA scorecard per call
Find your worst pain point. Deploy a rule this week.
Join teams using VoxGauge to turn drop-offs into completed journeys.
Book a Demo